System Assurance: a specialistic full support

With the support program System Assurance you will have a team of experts at your disposal. So that you will be free of be focused only on your business. In the following table we report the various level of assistance available (Global Assurance, Prestige Assurance e Unmanaged), through which you can entrust us with the management of your server, with no technical tasks for you.

Working together is better and we are ready to manage every kind of question or problem. We support you 24x7x365 via chat and telephone, wherever you are.

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Service Global Assurance Prestige Assurance Unmanaged
Control of the server availability (ping) Server availability control. Restart in case of block (for software reasons).
Caricamento di eventuali immagini ISO Caricamento CD-ROM virtuali (ISO) prodotti dal cliente o del sistema nel lettore virtuale. Caricamento dei file di installazione di software fornito dal cliente.
Technical support Technical support 365/7/24 via Ticket System from our website.
Dedicated technical support Telephonic dedicated technical support 365/7/24.
Installation of patches and Operating System updates Installation of patches and Operating System updates on the base of the customer request
Services status monitoring Monitoring of all services indicated by the customer with our intervention in case of block.
On demand installation of softwares Installation of softwares requested by the customer. 55.50€/hour
Upgrade of the Plesk control panel of the Plesk panel to the latest version of the major release after the assessment of its feasibility" 55.50€/hour
System upgrade Update of the Operating System to the latest version after the assessment of its feasibility. 55.50€/hour per upgrade 55.50€/hour
Installation of patches and updates of any software Installation of patches and updates of the server softwares and services. 55.50€/hour 55.50€/hour
Additional activities Other interventions and specialized support activities can be requested to our Customer Care, that will prepare a customized quote. only on demand only on demand
System support Basic system support 55.50€/hour
Advanced support 55.50€/hour 55.50€/hour
Specialistic support 90.00€/hour 90.00€/hour 90.00€/hour