Cloud DB is a MySQL database as a service, scalable and replicable geographically with a Live Replication system that can be entirely managed via web.
With the support program System Assurance you will have a team of experts at your disposal. So that you will be free of be focused only on your business. In the following table we report the various level of assistance available (Global Assurance, Prestige Assurance e Unmanaged), through which you can entrust us with the management of your server, with no technical tasks for you.
|Service||Global Assurance||Prestige Assurance||Unmanaged|
|Control of the server availability (ping)||Server availability control. Restart in case of block (for software reasons).|
|Technical support||Technical support 365/7/24 via Ticket System from our website.|
|Dedicated technical support||Telephonic dedicated technical support 365/7/24.|
|Installation of patches and Operating System updates||Installation of patches and Operating System updates on the base of the customer request|
|Services status monitoring||Monitoring of all services indicated by the customer with our intervention in case of block.|
|On demand installation of softwares||Installation of softwares requested by the customer.||55.50€/ hour|
|Upgrade of the Plesk control panel||of the Plesk panel to the latest version of the major release after the assessment of its feasibility"||55.50€/ hour|
|System upgrade||Update of the Operating System to the latest version after the assessment of its feasibility.||55.50€/ hour per upgrade||55.50€/ hour|
|Installation of patches and updates of any software||Installation of patches and updates of the server softwares and services.||55.50€/ hour||55.50€/ hour|
|Additional activities||Other interventions and specialized support activities can be requested to our Customer Care, that will prepare a customized quote.||only on demand||only on demand|
|System support||Basic system support||55.50€/ hour|
|Advanced support||55.50€/ hour||55.50€/ hour|
|Specialistic support||90.00€/ hour||90.00€/ hour||90.00€/ hour|