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Descrizione

Seeweb is an Italian company founded in 1998, recognized as one of the country’s first and most important cloud providers. The company is part of the European group DHH, listed on the Milan Stock Exchange, and operates in the premium market segment, focusing on highly reliable cloud solutions and advanced artificial intelligence services based on GPUs. It manages data centers in Milan and Frosinone.

Seeweb offers a comprehensive portfolio ranging from cloud hosting, cloud servers, and storage to AI-specific solutions such as GPU Servers, Serverless GPU, and NPU platforms, enabling customers to run Machine Learning and Deep Learning workloads with high performance, including in Kubernetes environments. Recently, the company launched Regolo.ai, a platform designed to simplify and make the deployment of AI applications more environmentally sustainable.

Seeweb stands out for its “customer first” culture, its ability to deliver highly customized services, and the availability of enterprise-grade technical support—key factors that position it as an ideal partner for companies undergoing digital expansion and adopting AI technologies.

Seeweb promotes research, cultural growth, environmental responsibility, equal opportunities, and gender equality.

Position Mission

The Customer Success Manager is the key role connecting customers with Seeweb’s premium cloud solutions, ranging from email services to GPU infrastructures for artificial intelligence.

The goal is to ensure that each customer achieves maximum value and success from the use of our services, supporting them in defining technical and business strategies, designing complex solutions, and building digital growth roadmaps.

Key Responsibilities

• Activation and onboarding of new prospects/customers
• Building and maintaining long-term relationships
• Assessment of IT and business requirements
• Proposal of cloud, GPU, and AI architectures
• Design of end-to-end solutions
• Development of adoption and growth plans (adoption roadmaps)
• Identification of upsell and cross-sell opportunities
• Collection of feedback and “voice of the customer” insights
• Coordination with product and support teams
• Management of implementation and upgrade projects
• Monitoring of timelines, budgets, and deliverables
• Tracking success metrics (adoption rate, churn, NPS, GPU utilization, etc.)
• Preparation of periodic reports for management
• On-site visits to strategic customers
• Active participation in industry events, conferences, and trade fairs

Mandatory Requirements

• Degree in Computer Engineering, Telecommunications, Computer Science, or related fields; equivalent experience and background will also be considered
• Experience in Customer Success, Technical Account Management, Customer Delivery, or Solution Architect roles within the cloud computing domain
• Experience with cloud platforms and/or public and/or private IaaS/PaaS solutions
• Knowledge of GPUs, AI accelerators, and high-performance computing (HPC) infrastructures
• Understanding of the cloud computing market from both demand and supply perspectives
• Experience in designing scalable, resilient, and secure architectures
• Basic knowledge of container technologies (Docker, Kubernetes) and AI training environments (TensorFlow, PyTorch, etc.)
• Basic knowledge of networking, storage, security, monitoring, and cost optimization
• Technical and business English proficiency (written and spoken)
• Excellent interpersonal, empathetic, and communication skills
• Strong active listening and problem-solving abilities
• Results-oriented mindset with a strong “customer-centric” approach
• Ability to manage multiple stakeholders (IT, CEO/CFO, Marketing, etc.)
• Willingness to travel

Preferred Requirements

• Projects involving the use of GPUs for training and/or inference of Machine Learning or Deep Learning models
• Pre-sales experience, management of complex negotiations, and the ability to develop compelling value propositions
• Informal leadership, ability to influence senior decision-makers, and a mentoring-oriented approach toward junior team members; respect, humility, and a commitment to continuous learning

Seeweb Culture and Values

• Strong brand image with a premium positioning, built on the company’s reputation and the perceived value of its services and human interaction
• Continuous innovation: we promote cutting-edge solutions, especially in the AI GPU domain
• Customer First: the customer is at the center of every decision and drives the company’s evolution
• Operational excellence: high standards of quality and reliability, with full respect for customer needs and requirements
• Collaboration: teamwork with cross-functional and international teams (DHH Group)
• Integrity and transparency: clear and honest communication with customers and colleagues

Selection process

1. CV Screening – Initial review of qualifications and skills
2. HR Interview – Assessment of motivation, interpersonal and empathetic skills, general cultural background, and willingness to travel
3. Technical Interview – Case study on cloud/GPU architecture and problem-solving abilities
4. Business Unit Interview – Simulation of a customer meeting
5. C-level Interview – Strategic alignment and discussion of objectives

Would you like to join our team?

Send your updated CV, a cover letter, and a customized operational action proposal for Seeweb (maximum 10 slides), along with any available technical certifications, to careers@seeweb.it

We recommend that you check that the mandatory requirements are met.
Each CV received must include authorisation for the processing of personal data, the date and a signature at the bottom.
We recommend including a photo to make your CV more interesting, and indicating your place of residence and age to help recruiters analyse possible proposals.